I don’t want to generate this, but issues at the Palo Alto Health care Basis are nonetheless growing. For a long time I have been a really pleased client at their Palo Alto clinic. Parking was normally offered, personnel ended up courteous, nurses ended up efficient and the medical professionals were not only professional and caring, but they took time to communicate to me.
But factors have modified. PAMF is a spouse of the Sutter Wellbeing spouse and children of suppliers. Rumors and anonymous discussions I have experienced with personnel and doctors at PAMF recommend that Sutter has further more implemented its base-line economical philosophy — i.e., make a lot more revenue. For this reason, appointments are frequently restricted to 15 minutes — and, upon occcation,40 minutes is permitted. How can a medical doctor undertake a moderately extensive assessment of a dilemma in 15 minutes, specifically when a patient (like me) will come in with two or 3 challenges to talk about? Observe: the physicians are nevertheless wonderful, and are making an attempt their best in these forced constraints.
I now have a new dilemma, probably seasoned by some of you. My long-time GP is retiring from PAMF, as occurred to me the moment just before. So, this time I tried using some superior planning. My GP’s nurse supplied the identify of a doctors there nurses revered. I observed him he appeared competent and bright. I asked if I could develop into his patient. “I am not getting any new clients,” he replied.
So, I identified as PAMF’s help team, and talked to a pleasurable, caring girl. I require a new GP, I reported, explaining that a few of my issues were advanced and I did not want anyone just out of med school internship. She comprehended, and said she to start with would lookup for health professionals having new sufferers.
But I am NOT a NEW Client, I declared. I’ve been coming right here for many years.
But you are a new affected individual now, she replied, due to the fact your physician is retiring.
Just due to the fact he’s leaving, will not mean I must be a new client, I declared.
Oh certainly, it does, she mentioned. And however, none of our doctors in Palo Alto are accepting any new patients. I’ll appear in Redwood City, she provided. Seconds later on, she explained to me that no Redwood City PAMF doctors are accepting new sufferers. Nor at the Los Alto facility either.
“I am going to test Mountain Look at,” she offered. “The Mountain Perspective web site is on El Camino, shut to Sunnyvale. And it seems to be like we are in luck! Two physicians there might just take you. Let us see, Dr. M’s initially out there appointment is Oct. 28 at 9 a.m. Nothing at all previously and his up coming opening is Nov8. That’s all there is.”
I informed her I have driving challenges. “It’s possible you can take Uber.” I g felt I experienced to accept the appointment.
Then somebody on the line requested if I “concur that you will be in California that day,” and cancellation policies. It appears to be like the attorneys have had their input. Do I have to guarantee them 8 weeks in advance that I will be in this condition that working day?
So here goes my rant. How can a large health-related facility, Sutter Wellness and PAMF, have no openings for any new patients? And why does a well-founded patient suddenly develop into a “new” individual in their technique to then out of the blue listen to no medical practitioners are accepting new individuals nearby. In other words, no require to utilize. Where is the highly developed organizing?
My retiring GP explained to me 12 doctors in Palo Alto are all leaving all around the similar time, so several individuals will be obtaining identical complications. Did not PAMF officers know a lengthy time ago that these doctors ended up getting more mature and would retire? He explained PAMF would “assign” a doctor, but I am suspicious the particular person will be new to PAMF and with restricted yrs of practice.
What are we sufferers intended to do? Self-diagnose? Heal ourselves? Some have major issues and have to have focus. The team member who assisted me explained she didn’t know what I or many others could do, except get in touch with again month to month to come across see is any doctor is getting new patients.
Can I simply call or email you, I asked? No, she stated, there are quite a few staff members and she has no particular person quantity. Nor can she simply call me back if an opening arrives up. It really is in opposition to the procedures.
That’s a mad circular program.
My neighbor experienced related issues striving to get a new doctor. It took her a few of months, and that was approximately two decades ago.
Next difficulty is that some of the newer phsicians appear far too textbook-experienced. Constipation? Check out MetamuciL. Sore throat? Two Tylenol 4 situations a working day. Agony when going for walks? Use Ibuprofen.
A further buddy explained his uncle’s encounter at PAMF. “My uncle said he felt like he was just a cog in a machine — the health care provider was treating him anonymously, not as ME as a real man or woman.”
Then you will find the extensive hold out in some departments to get an appointment. “The doctor is now having appointments for late November or early December,” I was told a short while ago. I replied i had pain. “November or December?” was the reply.
I have a handful of effortless ideas for PAMF that could enable a bit — but having a lot more doctors is their instant precedence.
Tips: It would be awesome if, when I checked in, the appointment desk could guestimate how prolonged a wait I have. The other working day, at just one workplace, I had to wait 1-1/2 hours to see my medical doctor — a visit that lasted 5 minutes. “Sorry for the wait,” she explained, “We experienced to squeeze you in.” But I experienced made that appointment 6 months ago. A different symbol of overload of sufferers, in comparison to the range of medical professionals.
That wait, even so, t is the exception to the rule — most departments test challenging to see a affected individual with 15 or 20 minutes after arrival.
Stanford Well being Care has some comparable difficulties, but my target to day is on PAMF. I want it to get much better — to get back the way it was about four or 5 decades in the past.
The irony of all this is that I knew then that I was blessed to be residing subsequent to two of the finest overall health facilities in the point out — PAMF and Stanford. They continue to can be, I strongly think that.
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